What this policy covers
Your privacy is important to us, and so is being transparent about how we handle your information. You can find our California Consumer Privacy Act (CCPA) policy here. This policy is intended to help you understand:
- Information we collect and how we use it
- How we share information we collect
- How we store and secure information we collect
- Your rights
- Our obligations
- Other important privacy information
This Policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our events), unless otherwise stated.
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business, or contact us using the details at the end of this Policy.
Information we collect
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We use IP addresses to help diagnose any problems that may occur, to administer our website and to gather demographic information. We recognize your domain name when you visit our site and will only see your email address if you give it to us by filling out a form or sending us an email.
If you complete one of our online forms and send us your email address, in addition to completing your request, we may from time to time send you further email communications. Further, to access our Support Portal you will need to register to access these support services.
Other Contact Details
We may, from time to time, collect and store other contact details (eg. business phone number, or office address) to enable us to provide you with the Services you request.
By using this website, you consent to the collection and use of the information as described here. If we decide to make changes to this policy, we will post the changes on this page so that you will always know what information we collect, and how we use it.
Links to Other Sites
Our websites may contain links to other sites. Revelation Software Concepts Pty Ltd is not responsible for the privacy practices or the content of other websites.
How we use the information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites.
To support your Services
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of the Services and in most cases you cannot opt-out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings. We also use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
To market, promote and drive engagement with the Services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying ads on other companies’ websites and applications. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers and promotions.
To Determine a Method of Contact
The method in which we will contact you depends on your website request and the information you provide us with. If you choose to give us your email address, we may communicate with you via email. If you choose to give us your email and phone number, we may contact you via either method. We do not share your email address or phone number with others outside the company.
Frequency of Contact
Depending on your email subscription preferences, we will attempt to contact you no more than three times per week via email.
For your online safety
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Third-party’s that form part of our service
We will never share your information with a third party that intends to use your information for their own purposes. In providing the Services that we do to you, we do however use trusted third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Links to Third Party Sites
Information storage and security
How long we keep information
How long we keep the information we collect about you depends on the type of information, as described in further detail below.
We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Information you share on the Services
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display content you provided.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests.
For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information
Our Services give you the ability to access and update certain information about you from within the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content. For updates to other personal information contact the Data Protection Officer below.
Delete your information
Our Services give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved.
Opt-out of communications
You may opt-out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt-out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you then supply us is under your sole control.
Revelation Software Concepts, RSC, we and us refer to Revelation Software Concepts and any of our corporate affiliates. We offer a wide range of products. We refer to all of these products, together with our other services and websites as “Services” in this policy.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect RSC, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We may share or transfer information we collect under this policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.
Other important privacy information
Our policy towards children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Revelation Software Concepts. If you have questions or concerns about how your information is handled, please direct your inquiry to Revelation Software Concepts Pty Ltd, which we have appointed to be responsible for facilitating such inquiries.
Data Protection Officer
Revelation Software Concepts
102/351 Burwood Hwy
Forest Hill VIC 3131
Phone: +61 3 9955 9700
Email: [email protected]