ITSM Connector helps organizations by automatically generating tickets and providing vital technical information to developers for rapid diagnosis of Production issues.
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With a Rev-Trac – ITSM Connector integration, the testing team can automatically bundle diagnostic information from a QA system and attach it to an existing Rev-Trac request.
The ITSM integration enables both DevOps automation automation through instant ticket creation directly from an SAP or Rev-Trac screen, and shifting left by providing valuable information very early in the development process.
Rev-Trac’s 8.3.0 Update is now available for download from the support portal. It is a sizeable release, and some of the key features and functions are listed here.
ITSM Connector has been certified for S/4HANA 2021 and received certification from ServiceNow.
Simplify incident management to reduce Production outages
Quickly resolve Production issues and reduce system downtime using ITSM Connector for SAP applications – an automated incident management tool that enables you to create support tickets in your ITSM platform from the SAP GUI.
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Time to production is a critical element of success in today fast-moving business world. An effective SAP release management process puts you on the fast track to your objectives.
Organizations expect reliable and safe change that won’t break in production. Rev-Trac incorporates powerful safety checks that prevent overtakes, overwrites, and sequencing issues to allow for safe SAP change.
As development methodologies increasingly change from waterfall to agile, organizations can frequently introduce more high-quality SAP change. In this scenario, a robust and mature release management process has never been more crucial.
Businesses want more SAP change than ever before. A robust, easy-to-use SAP release management process is a must to meet requirements without disruption your SAP systems.
Download this whitepaper to discover how to use automation to manage releases better and establish an automated workflow for safe, controlled and perfectly choreographed go-lives.
This eBook tackles how Rev-Trac helps you manage SAP change risk effectively and minimize threats to your projects and SAP application maintenance.