Rev-Trac and ITSM Connector: Production Case
ITSM Connector helps organizations by automatically generating tickets and providing vital technical information to developers for rapid diagnosis of Production issues.
Chris Drake
Director of Products and Services
Chris Drake is Director of Products and Services, at Rev-Trac
He first joined the company in 2007 on the front line in customer support. In the role, he gained a comprehensive knowledge of the concerns and priorities customers have from both a user and strategic decision-maker standpoints. Working in the field as an implementation consultant, Chris has a deep understanding of SAP and change management and the impact manual processes have on SAP systems stability.
Chris’s insights, experience and the customer relationships he built in various positions on the support team provide a solid foundation for his role as product manager. He has vast knowledge to draw on to understand what the markets need and determine product direction.
Outside Rev-Trac, Chris is a fitness and sport enthusiast. He likes to exercise and spends time playing ice hockey and snowboarding.
Wisdom crafted by Chris Drake
Rev-Trac reveals it’s 8.3.0 update!
Rev-Trac’s 8.3.0 Update is now available for download from the support portal. It is a sizeable release, and some of the key features and functions are listed here.
How to ensure safe SAP change!
Organizations expect reliable and safe change that won’t break in production. Rev-Trac incorporates powerful safety checks that prevent overtakes, overwrites, and sequencing issues to allow for safe SAP change.
Shifting left to easily reduce SAP change risk
Ultimately, the risk is significantly reduced, and SAP IT teams can deliver high-quality SAP change at the speed of business.
5 big steps to SAP agile development
We’ve all heard the arguments why agile won’t work in the SAP sector. Large teams are working on high-stake projects that can run for months, even years before the solution is delivered to production. At the same time, we’re talking about your organization’s systems of records, so it can be risky to deliver incomplete software to the production environment.
How to integrate ALM tools with Rev-Trac for DevOps success
In today’s often complex and distributed SAP environments, a robust and efficient change management process plays a critical role in DevOps and the successful delivery and maintenance of SAP applications.
Deliver safe SAP ECP change with Rev-Trac
In the last blog, I discussed how automated SAP change management was crucial in an expanding ECP space. Using automation, SAP IT teams can deliver ECP change safely (and quickly) without risk to production.
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How to automate SAP ECP change with Rev-Trac
In the last blog, I discussed how automated SAP change management was crucial in an expanding ECP space. Using automation, SAP IT teams can deliver ECP change safely (and quickly) without risk to production.
Why automated SAP change management is essential for SAP SuccessFactors ECP
What is the most vital asset of your organization? The answer is the people who make up your workforce. For that reason, it’s crucial that you pay your employees accurately and on time.
How to monitor unauthorized SAP system change
We recently modernized Rev-Trac Insights to help SAP IT teams manage transports better. The new suite of apps, in combination with existing ones, let you see inside your SAP systems to prevent disruptions to business and achieve project success.
Introducing Rev-Trac Insights: comprehensive change intelligence for SAP systems
Rev-Trac Insights is a solution for organizations still using manual change processes, or who have a change management system but are considering adding change intelligence (and deep visibility) to that system.
Continuous integration and SAP DevOps – How to start
If you are considering an SAP DevOps approach, then you are probably thinking about integrating automated SAP tools to fast track the journey.
How the new Rev-Trac Jira integration works
Teams who use Rev-Trac to manage SAP work and deployments can benefit from integrating with Jira.
